General FAQs
Do you deliver to frat houses?
Yes, but we don't have access. Frat house orders will be left outside and labelled with the recipient's name.
How long do deliveries take?
Delivery speed will vary based on when orders are placed and what the order entails. We'll get you your products within 5 days.
What do I do if I have an international phone number?
If you are interested in a dispenser and have an international number, reach out to waterdropdwashu@gmail.com. Our onboarding scripts won't work if you have an international phone number. If you are placing a one time order just put 1234567891 as the phone number.
Are you going to introduce new products?
Yes. We will roll out new products when it makes sense to do so starting with the items indicated as coming soon. You can fill out this form to request new beverages or flavors of current products that you want. If there is enough demand we'll introduce it.
Dispenser Plans FAQs
How do I install my water jugs?
Remove the sticker covering the top of the jug. Flip it over and align the hole in the jug with the sharp part of the collar. It will pierce the jug and water will begin to flow into the dispenser.
When should I purchase my plan?
You can purchase a subscription anytime. From then on, billing will occur every month on the same day that you signed up.
How frequent are deliveries?
With our plan, you are entitled up to 1 water jug per week. (For reference, jugs typically last a little under 2 weeks) Simply send us a text, and a freshly filled jug will be delivered shortly.
What if I want to split this with my roommate?
No problem! Make sure you both check out (you will be refunded) and put each other's names in the notes section on the cart page. More information here.
How do I return my dispenser?
At the end of the year, you will leave your dispenser outside your room and we will pick it up. It's that easy.
What if theres an issue with my dispenser?
Send us an email at waterdropdwashu@gmail.com and we will replace it with a new machine.
